The continuous regulatory changes in the mortgage loan servicing industry, the introduction of new technologies, the increasing demands for better customer service and the growing competition create the need within organizations to optimize not only their resources but also their processes.
ELMS consultants bring extensive mortgage servicing knowledge, strong analytical and project management skills, as well as expertise on process optimization to help our clients identify business process improvement opportunities and successfully implement the corresponding solutions.
Our approach ensures each process optimization effort is managed as a project with specific and measurable objectives that are aligned with the organization’s strategic goals. Our efforts result in:
- Operational efficiencies (reduced operational cost, shorter cycle time, etc.)
- Streamlined processes
- Risk management solutions to the highly risky and costly compliance and regulatory gaps
- Improved performance and corresponding tracking and monitoring metrics (Key Indicators)
- Increased customer satisfaction
The projects we manage range from basic improvements to existing processes (i.e. improve reporting, implement audit review, reassignment of roles and responsibilities, etc.), to complete process redesign and automation. We also provide consulting on process management where it is better to change how the process is monitored and controlled than to change the process itself.